Rules — The Pokies 114

Introduction

Welcome to the official Rules page for The Pokies 114. These rules govern your use of our gaming platform and outline the rights and responsibilities of both you (the player) and us (the operator). We tested our own platform and reviewed common industry practices to craft clear, practical and enforceable rules. Our results show that transparency and straightforward procedures reduce disputes and improve player trust.

Scope and Acceptance

By registering, funding or using an account on The Pokies 114, you confirm that you have read, understood and agreed to these rules and any related policies published on our site. These terms apply to all devices and access methods including mobile, desktop and third-party integrations. If you do not agree with any part of these rules, you must stop using our services immediately.

Operator Details and Regulation

The Pokies 114 is operated by an entity registered in Costa Rica. Our operations comply with applicable regulatory standards and industry best practices. We continually review our legal position and may update these rules to reflect regulatory guidance, technological changes, or improvements in customer service. Updates will be effective from the time we publish them on our platform.

Who Can Play

• You must be of legal gambling age as required by the laws of your country or the jurisdiction of your permanent residence.
• You must be physically located in a jurisdiction where online gambling with The Pokies 114 is permitted by law.
• You must register an account in your own name and not on behalf of another person or entity.
• You must not be a person previously excluded from gambling, self-excluded, or otherwise barred from our services.

Account Registration and Verification

When opening an account you must provide accurate and complete personal information. We may require identification documentation to verify your identity, age and address. Verification is part of our anti-money laundering (AML) and fraud prevention procedures.

Information we may request

We tested our verification workflow and found that timely documentation accelerates withdrawals. Accounts may be limited or suspended until satisfactory documents are provided.

Account Security

Protecting your account is a shared responsibility. You must use a secure password, enable any available two-factor authentication, and keep your login credentials confidential. Notify us immediately if you suspect unauthorized access. We will investigate and may suspend or close accounts to prevent misuse.

Deposits

Deposits will appear in your account once we receive confirmation from the payment provider. Processing times vary by method. We tested common payment flows and provide typical timeframes below.

You must only deposit funds from payment methods that are registered in your name. We may accept alternative arrangements at our discretion, but you must obtain prior approval from support before making deposits from third-party sources.

Withdrawals

We aim to process withdrawal requests promptly. Withdrawals are subject to verification checks and any applicable play-through or bonus conditions. Once a withdrawal is processed by us, the time it takes to reach your financial institution depends on that institution.

Key withdrawal rules we enforce

• We may require identity and payment verification before completing a withdrawal.
• Withdrawals may be rejected or delayed if we detect unusual activity or insufficient documentation.
• Withdrawals will be returned to the original deposit method where possible, subject to minimum and maximum limits.
• We do not charge withdrawal fees; however, your bank or payment provider may impose charges.
• We are not a bank and accounts do not earn interest or provide currency conversion unless explicitly stated.

In our tests, resolving identity checks quickly is the most common cause of faster payouts. Provide requested documents promptly to avoid delays.

Play and Game Rules

All games on The Pokies 114 are designed for entertainment. You accept that gambling involves the risk of losing money. Game rules, payouts and odds are as published for each game. If a game's specific rules contradict these general rules, the game's published rules prevail.

Fair play and prohibited conduct

• Use of automated systems, bots, scripts, macros or programmed devices to play or manipulate games is strictly prohibited.
• Collusion, cheating, exploiting software glitches, or using multiple accounts to abuse promotions is forbidden.
• Only one account per person is permitted unless otherwise agreed in writing by The Pokies 114.
• Sharing accounts or providing access to banned players is not allowed.

If we have evidence of prohibited conduct we will void affected bets, cancel winnings, and may suspend or close accounts. We may also refer the matter to law enforcement if criminal activity is suspected.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are subject to specific terms. Typical conditions include game eligibility, wagering requirements, time limits and maximum bet caps during the bonus period. We tested common bonus structures and summarize general practices below; always check the specific promotion page for full terms.

• Bonuses must be claimed and used in accordance with their promotional terms.
• Some games may contribute partially or not at all to wagering requirements.
• Using prohibited strategies to meet wagering requirements, including low-risk hedging or matched betting, may result in forfeiture of bonus funds and winnings.
• Promotions may be voided if abuse is detected or if eligibility criteria are not met.

Our internal monitoring flags suspicious patterns. When we tested typical edge cases, we found that proactive review prevents most promotional abuse and preserves value for honest players.

Game Malfunctions and Errors

Occasionally, software or network issues may affect game performance. If a game malfunctions, any bets placed during the malfunction may be voided. We will investigate with our technology partners and make a final determination. Where possible and appropriate, we will restore funds that were lost due to a verified malfunction.

Limits, Transaction Controls and Responsible Gaming

We encourage safe play. You can set deposit, loss and session limits in your account. We also provide self-exclusion and cooling-off options. Our support team can assist if you want to adjust limits or seek help for gambling-related problems.

When we tested these features, players who used limits reported clearer control over spending and fewer disputes.

Privacy and Data Use

We collect and process personal information to provide, secure and improve our services, prevent fraud and meet legal obligations. Our privacy statement describes what data we collect, why we collect it, and how long we retain it. By using The Pokies 114 you consent to the data practices described in our privacy policy.

Suspicion of Fraud or Money Laundering

We monitor transactions and account activity for signs of fraud, money laundering or other illegal activity. If we suspect such activity we may:

• Delay or refuse transactions
• Freeze account balances
• Request additional documentation
• Share information with relevant authorities where required by law

These measures protect our players and maintain the integrity of the platform. We tested transaction monitoring thresholds to balance user experience and security; suspicious patterns are investigated case-by-case.

Breaches, Suspension and Termination

If you breach any of these rules or if we detect unacceptable behavior, we may at our discretion suspend or close your account, withhold funds and cancel wagers. Examples of serious breaches include fraud, collusion, identity falsification, bonus abuse and violating self-exclusion agreements. In the event of termination, we will provide reasons and an outline of any steps required to release remaining legitimate funds, subject to verification and legal constraints.

Limitation of Liability

While we operate with care and tested systems, we are not responsible for losses caused by circumstances beyond our control such as network outages, third-party provider failures or unlawful access by third parties. We also do not accept liability for indirect losses, consequential damages or lost opportunity. Our liability, where applicable and permitted by law, is limited to direct losses related to our service and subject to applicable caps.

Dispute Resolution

If you have a dispute with The Pokies 114, please contact customer support with full details and supporting evidence. We investigate disputes thoroughly and aim for a fair resolution. If an internal resolution is not possible, disputes may be escalated to an independent mediator or regulatory body as applicable to your jurisdiction.

Changes to These Rules

We may update these rules to reflect changes in law, technology or business practices. We will publish updates on our platform. Continued use of The Pokies 114 after changes are published constitutes acceptance of the updated rules. We recommend that players review this page regularly.

Our Testing and Standards

We continuously test our platform for fairness, speed and security. Our tests cover deposit and withdrawal flows, verification procedures, promotion mechanics and game stability. Our results show that well-documented processes and proactive customer support reduce disputes and accelerate payments. We follow industry standards for random number generation, encryption and compliance monitoring.

Frequently Asked Rules Questions

1. How quickly will my withdrawal be processed?
2. What documents are acceptable for verification?
3. Can I use someone else’s payment method?
4. What happens if a game malfunctions?
5. How do I report suspected fraud or abuse?

Answers to these FAQs are available through customer support and our help section. In brief: withdrawals depend on verification and payment method; standard documents are government ID and proof of address; third-party payments require prior approval; malfunctions are investigated and resolved at our discretion; suspected fraud should be reported immediately.

Contact and Support

If you need help understanding these rules, want to request an exception, or wish to submit documentation, please contact our customer support team as detailed on the platform. We aim to respond promptly and resolve issues fairly. When we tested response times, verified documents led to faster resolutions and payout completion.

Final Provisions

These rules form the legal basis for your relationship with The Pokies 114. If any provision is found to be invalid, the remaining provisions will remain in full force. These rules do not affect your statutory rights where the law provides protection that cannot be waived.

Thank you for choosing The Pokies 114. We are committed to safe, fair and transparent gaming. Play responsibly and contact support with any questions about these rules.